Good customer service is
listening to customers, dealing with complaints, being helpful even when there
is no profit in it, and taking the extra step to helping the customer. An example
of when I experienced this was while I was working at the telephone company and
I helped a customer for approximately a hour and a half and I didn't look for anything
such as a tip in return of my service. I was there to provide service and I
didn't mind helping them.
Customer Service is the
ability to listen to people and be able to communicate with them. For example I
had an elderly person come into the store one time who needed telephone service
and high speed internet. She had never owned a computer but had purchased one.
So I spent about 45 min
going over all of our services and going over on what she was going to use her
computer for. So first we were able to get her, her telephone service and went
ahead and added her high speed internet. So I gave her the equipment she
needed. She said her grandson would be able to go and install her service. So
she went on her way.
Well she returned the
following day because they were not able to install it and she did not want to
wait on a technician to go to her home. So I advised her I would be able to
come over and install it for her. So after work I went over and installed the
modem and made sure everything she needed to be connected to her Wi-Fi.
So I believe I did
communicate well and showed good customer service.
Another example is when I
worked at the call center for a retail store. I had a call from a customer very
upset because they received the wrong color sofas and the wrong model. So I
went over the order she placed and made sure would be able to get her, her sofa
she had ordered correctly. So we placed the correct order and I made calls to
the warehouse to go have the sofa picked up a.s.a.p. and take her the correct
one which was sitting there at the warehouse. She was very appreciative that I
listened and was able to resolve her problem.
So I do believe having good
customer service s an asset and the base to any company.
Another
experience I had with customer service was when I was working at Entertainment
Benefit Group where I worked all by myself for a couple of hours and had to
take on the extra responsibilities due to my coworker being on vacation. While I was attending to one customer in
purchasing show tickets, I was helping out other customers as well, and
answering the phone in a timely manner.
My customer who bought the show tickets applauded my multitasking while
still paying attention to her and answering her questions. She said I kept my composure and handling the
rudeness of interrupting customers. She
also added that she does not know if she would have been able to do what I
do. It takes lots of patience and
anticipation of customer needs.
On the flip side: A
difficult situation that I had with someone was when I had to complete my group
project alone because my two partners were out sick. Although they were sick,
they were still supposed to contribute to the project but they didn't;
therefore, I took on their responsibilities as well as my own to finish our
project. The outcome was a success. I did not tell our teacher because I didn't
want their grade to suffer. I did what had to be done in order for me to
achieve my an A on the group project.
